Are Bloombox Beauty products sold in any other stores?

We do not have our products in any other stores at the moment, but never say never!

Are all our products cruelty free?

Yes! And Paraben free too. We do NOT test on animals. All ingredients are listed for every item sold on our website.

When will we be restocking the items that are sold out?

Glad you asked! Please leave your email in the “Notify Me” box under the specific product that you want to purchase. We do also announce via social media pages.

How will my order be shipped?

We offer shipping services with United States Postal Service (USPS) and Federal Express (FedEx).

For international orders, our carrier will release the package to your country’s postal service for delivery.

Please note: Selecting an upgraded shipping option will not decrease the time

It takes to process orders, it only speeds up shipping. Happy shopping!

Does Bloombox Beauty ship internationally?

Yes, you know we’ll do anything for you right? Bloombox Beauty offers international shipping to all countries that the US postal Service can ship to.

All international shipping rates will be calculated at time of checkout.  Please visit the shipping and returns page for more information.

How can I get free shipping?

We offer free shipping on all orders within the United States with a total of $70 or more! So keep shopping!

How much is shipping?

Shipping costs depend on your order and location. We do offer flat rate domestic shipping from $5.95.  International shipping rates are calculated at checkout.

All shipping is processed via United States Postal Service (USPS) or FedEx. We are not responsible for lost or stolen shipments and insurance is available through USPS. Any false claims of missing
packages will not be honored once the courier confirms a delivery. 
Unfortunately, no refunds will be provided.  Please see our shipping
policy(insert
link) for more shipping information. 

Are customs and duty fees included in your pricing?

Customs fees
are not included in our prices. 
International orders may be subject to import taxes and/or customs duties by
your country's customs department upon arrival.  Note, Bloombox Beauty is
not responsible for any customs or duty fees, nor will be reimbursed. We do not
offer signature services for international shipments. Please contact your local
customs office for more information.

Estimated transit times for your orders?

We gotchu! Please refer to the Bloombox Beauty
shipping and returns page here insert link

My order is
being shipped internationally, why hasn't the tracking updated? 

First Class International service is non-traceable.
Once it leaves our facility, it is no longer required to populate tracking. At
the very most, it will populate until it reaches the destination country. This
is why you will not see any updates.

How do I know
my order has been shipped and how can I track my order?

We know you want to keep an eye on your package,
that’s why we me send you an email with a link so you always know where your
package is. Please allow 1-2 business days for processing. Once your order is
being processed, you will be sent an email confirmation with a tracking number.
You can click on the tracking number to track your order within 24 hours.

My package was marked as delivered, but I have not received my package.

Yikes! Sometimes USPS tracking information can be
updated in advance and packages are marked as delivered before they actually
arrive. Your package will most likely be delivered. You can also call the USPS
customer service line for more details.

Will I get an order confirmation?

Definitely! When an order has been placed
successfully, an email order confirmation will be automatically sent to you. If
you do not receive a confirmation email, please contact our customer service
department to confirm the order.

Can I add a discount code after my order is complete?

Unfortunately, once an order is placed, it cannot be
adjusted. We do not offer price adjustments for products purchased before or
after promotions. All discounted items do not qualify for additional
discounts.  

Can I cancel my
order?

Sure! But hurry! If your order has not been assigned a
tracking number, please quickly send us an email at info@thebloomboxbeauty.com
and we will try to cancel it as soon as possible.  If it has been
processed for shipment, unfortunately, we are no longer able to cancel the
order.

I’ve been charged multiple times, what do I do?

Don’t panic, it happens. First, please confirm if you
received an email confirmation via email. If you see multiple pending
charges on your bank statement they will drop off your account in a few
business days depending on your bank’s institution. Also, please contact your
bank if you have any further questions regarding the pending charges. 
Please be sure the billing address you are providing us is matching the exact
billing address associated with your credit card and only click the submit
button once to prevent multiple charges. 

My package is stolen. Can you send a replacement? 

Once orders are dispatched from our shipping facility
the parcel is now in the care of the postal courier. Customer is required to
submit a claim directly with the courier and follow their instructions. USPS
and FedEx recommends waiting 14 days before assuming a package is lost. After
14 days, please contact their customer service department.



USPS customer service: 1-800-275-8777

FedEx customer service: 1-800-463-3339

What is your
return policy?  

We accept returns 14 days after purchase. However, this comes with
certain exceptions. Please look through our return policy page here insert link for more information

 

I
have not received all of the items I ordered, what should I do?

We’re so sorry to hear that! We
have set up an easy procedure for missing and damaged items on our refunds
page. Please click here insert link for all
the information you need.

Have more questions? We’re always happy to help. Please
send an email to info@thebloomboxbeauty.com and we’ll be sure to get back to you
as soon as we can!